khelo 88's Privacy Policy

By using the khelo 88 platform, you agree to the terms set out in this privacy policy. This policy applies to the khelo 88 website, mobile application, and all related services. References to "we", "us", or "platform" mean the entity operating khelo 88, and "you" or "user" means a registered member or visitor.

This privacy policy should be read together with our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us. We believe that transparency in the collection and use of information is essential to a healthy digital environment. That is why we have presented every matter in this document in clear, straightforward language.

Please read this policy carefully before opening an account with khelo 88. If any part is unclear, contact our support team — we are available at all times in both Bengali and English.

khelo 88 collects information from you at various stages and in various ways. The type of information collected depends on how you use our services.

2.1 Registration Information

Information you voluntarily provide when opening an account:

• Full name and date of birth
• Mobile number and email address
• Permanent address and postcode
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC)

To meet legal requirements, we may ask for a digital copy of your identity document at certain stages — such as your National ID (NID) or passport. This information is used solely to verify your identity and is stored under strict security.

2.3 Financial Information

Details of the payment method used are recorded at the time of deposit or withdrawal. khelo 88 supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Full card numbers or bank PINs are not stored on our servers — payments are processed through the secure gateway of the relevant service provider.

2.4 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, click patterns, and session duration
• Referral source (where you came from when entering the site)

We use the collected information for the following purposes:

• Account management: Creating, verifying, and maintaining your account.
• Transaction processing: Completing deposits and withdrawals securely.
• Service improvement: Analysing user experience to improve the platform.
• Security: Preventing fraud, money laundering, and misuse.
• Communication: Sending important updates, security alerts, and relevant information.
• Legal compliance: Adhering to applicable laws and regulations.
• Responsible gaming: Identifying excessive betting or risky behaviour and providing appropriate support.

We never sell your information to third parties for commercial purposes. In accordance with our responsible gaming policy, behavioural data is analysed to ensure user wellbeing — this is always for user protection, not for advertising.

khelo 88 may disclose your information to third parties only in the following limited circumstances and only to the extent necessary:

4.1 Service Providers

We work with trusted third parties to handle services such as payment processing, data hosting, customer support, and analytics. These providers may only use the information for the specified task and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from a law enforcement authority, or applicable law. Any such disclosure is always kept to the minimum necessary and carried out in accordance with legal process.

4.3 Fraud and Security

Limited information may be shared with security partners to prevent money laundering, fraud, or other illegal activity. The overall safety of users is the primary objective in such cases.

4.4 Business Transfers

User information may be transferred in the event of a merger, acquisition, or asset transfer. We will notify users in advance of any such change and all existing rights will be preserved.

Cookies are small text files stored in your browser that improve your browsing experience. khelo 88 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and security; disabling these will prevent the site from working properly.
• Functional cookies: Remember your preferences such as language and display settings.
• Analytics cookies: Help us understand which pages are used most so we can improve the service.

You can control or delete cookies through your browser settings. Note that disabling certain essential cookies may disrupt key functions such as logging in or making transactions. We do not use third-party advertising tracking cookies.

To keep your information secure, khelo 88 has put in place industry-standard technical and organisational measures:

• SSL/TLS encryption: All data exchanged on the platform is transmitted over encrypted connections.
• Data encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access controls: Only authorised staff are granted access to the information they need.
• Regular security testing: Security assessments are carried out regularly to identify vulnerabilities.
• Firewall and intrusion detection: Layers of protection are maintained at the server level.

While we follow the highest security standards, no method on the internet can guarantee complete security. Should a data breach occur, we will notify affected users without delay in accordance with applicable law.

The khelo 88 platform may at times provide access to third-party services or content from game studios. These third parties have their own privacy policies over which we have no control. We recommend that you read the privacy policy of any third-party service before using it.

khelo 88 offers games from various studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These game providers may collect technical data within their games, which falls under their own privacy policies.

All khelo 88 services are exclusively for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Age verification is in place at the time of registration.

If we become aware that a minor has opened an account, that account will be closed immediately and any collected information will be deleted. If a parent or guardian suspects their child has registered on our platform, please notify our support team without delay.

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to have inaccurate or incomplete information corrected.
• Deletion: The right to request deletion of your information in certain circumstances — however, some information may need to be retained for a set period due to legal obligations.
• Objection to processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your information in a structured format.

To exercise any of these rights, contact our support team. We will aim to respond to your request within thirty working days. For more detailed information about our services and policies, you can find questions and answers on our FAQ page.

We retain your information for as long as your account remains active. Even after an account is closed or deleted, certain information may be kept for a set period to meet legal obligations and regulatory requirements. Information is not retained beyond the maximum period necessary.

Transaction records, communication history, and KYC documents are retained for the period specified under applicable law. Once that period ends, the information is securely deleted or anonymised.

khelo 88 may update this privacy policy from time to time. For significant changes, we will notify users via their registered email or through a direct notification on the platform. Each revision will include an updated date at the top of the page.

Continued use of the platform after changes are published will be considered acceptance of the revised policy. To learn about the full terms of our service, read more about khelo 88 where our goals and values are described.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

We take your privacy-related requests seriously. Upon receiving any complaint, we will review it and do our best to provide a resolution within the set timeframe.